Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@clubmatters.co.uk. Please note that returns will need to be sent to the following address: 

Shorley Wood

Cheriton

Alresford

Hampshire

SO24 0NT

We recommend using tracked postage.

Damages / product issues
Please inspect your order upon reception and contact us immediately if any item is  delivered defective, damaged or if you receive the wrong item. We will make sure to provide a suitable resolution.

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products such as special orders or bespoke items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
If your return is approved, you’ll be automatically refunded via your original payment method - please allow up to 10 business days depending on your bank. 

If more than 15 business days have passed since we’ve approved your return and tracking indicates your delivery has reached us, please contact us at enquiries@clubmatters.co.uk.

We regret we do not offer free postage on returned goods so shipping will not be refunded. However we will refund your postage if any items in your order are genuinely found to be faulty.

As per our Shipping Policy we are not liable for any charges in relation to import taxes or custom duties, and as such we will not be able to refund these if an international order is returned.