Privacy Policy

INTRODUCTION

At Club Matters we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use this website.

We process personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR)

For more information, visit the Information Commissioner’s Office (ICO):
https://ico.org.uk

INFORMATION WE COLLECT

We may collect the following information:

Information you provide:

  • Name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address
  • Order details
  • Information submitted via contact forms or customer support

Information collected automatically:

  • IP address
  • Device and browser information
  • Pages viewed and browsing behaviour
  • Referring websites
  • Cookie data

HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Process and fulfil orders
  • Manage payments and transactions
  • Provide customer support
  • Communicate order updates
  • Improve our website and services
  • Send marketing communications (only where permitted by law or with consent)
  • Prevent fraud and ensure website security

OUR E-COMMERCE PLATFORM 

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services.

Your data is stored through Shopify’s data storage, databases, and general Shopify application. They store your data on secure servers behind a firewall.

Shopify acts as a data processor on our behalf.

For more information, please see Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy

MARKETING COMMUNICATIONS

If you choose to opt in, we may send you marketing emails.

You can opt out at any time by:

  • Clicking the unsubscribe link in any email, or
  • Contacting us directly

We comply with the Privacy and Electronic Communications Regulations (PECR).

COOKIES

This website uses cookies to improve your experience.

What are cookies?

Cookies are small text files stored on your device that help the website function and improve performance.

Types of cookies we use:

Strictly Necessary Cookies
Required for website functionality, including checkout and security.

Performance Cookies
Help us understand how visitors use our site.

Functionality Cookies
Remember preferences such as language and settings.

Marketing Cookies
Used to deliver relevant advertising and track campaign performance.

THIRD-PARTY COOKIES / SERVICES

We may use third-party services that set cookies or collect data, including:

  • Shopify (checkout and store functionality)
  • Google Analytics
  • YouTube
  • Facebook / Meta
  • X (Twitter)
  • LinkedIn
  • AddThis or similar social sharing tools

These third parties may collect data in accordance with their own privacy policies. We do not control their data collection practices.

PAYMENTS

All payment transactions are processed securely via Shopify’s payment system and/or third-party payment providers such as PayPal, Stripe, or card processors.

We do not store full payment card details on our servers.

DATA RETENTION 

We retain personal data only for as long as necessary to:

  • Fulfil orders and services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

YOUR CONSUMER RIGHTS

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Restrict processing
  • Request data portability
  • Withdraw consent at any time

You also have the right to complain to the ICO:
https://ico.org.uk/make-a-complaint/

DATA SECURITY

We take appropriate technical and organisational measures to protect your data.

However, no method of online transmission is 100% secure, and you provide data at your own risk.

EXTERNAL LINKS

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

SERVER LOGS

We automatically collect server log data such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of access

This is used for security, analytics, and website improvement.

CHANGES TO OUR POLICIES

We may update any of our policies or terms of services from time to time. Any updates will be posted on this website.

CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details provided on our website.

COPYRIGHT NOTICE

This Privacy Policy is the property of the website owner and may not be copied or reproduced without permission.