Terms and Conditions
We will normally send your order to you in 3-4 working days. Bespoke orders take five to six weeks from confirmation of order.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. If you are not entirely happy with your purchase please return the item to us within 14 days and we will refund you. Please note that items must be in a re-saleable condition. (see Returns Policy below)
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01962 771275 .
Club Matters do not disclose buyers’ information to any third parties
- Take and fulfil customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
If you are in anyway unhappy about your order, you can return it within 14 days for a credit or exchange, provided it is in perfect condition, and the packaging is undamaged. Please retain proof of purchase. We regret we do not offer free postage on returned goods. However we will refund your postage where goods are genuinely found to be faulty. Personalised orders cannot be exchanged/refunded unless the artwork is incorrect.
Unless otherwise stated, on purchase, your name will be added to our subscribers list. You may receive emails from Club Matters with future products or offers. If you wish to be deleted from this list just reply with the word Unsubscribe in the title. Your email address will Not be given to any third party.
If you submit a testimonial to us then you agree that we may publish your testimonial, together with your name and any logo that you upload using the form, on this website (and on any successor website that we may operate from time to time), on such page and in such position as we may determine in our sole discretion.
You further agree that we may edit the testimonial and publish edited or partial versions of the testimonial. However, we will never edit a testimonial in such a way as to create a misleading impression of your views. (You may terminate this licence by giving to us 30 days’ written notice of termination).
Artwork for bespoke orders
- Artwork should be supplied to us in a high res format – pdf, jpeg or tiff – minimum 2MB.
- Additional artwork origination fees may be applied for any resizing or retouching at a rate of £25 per hour. Redrawing Crests or logos will be charged at an hourly rate of £25 per hour.
- Some artwork may incur slight colour change due to the printing processes involved in the manufacture – we will do our best to rectify this. Should you require, we can supply a pdf colour proof prior to manufacture for you to check and sign off – for which a £5.00 charge will apply.
- Sample table mats can also be supplied if required at a cost of £10.00.
- For orders of over 100 mats a finished sample will be provided FOC. Lead time is between 4-5 weeks from confirmation of final artwork.